FAQ

Yes, admission is free. However, some attractions require a paid ticket.

Yes. After purchasing your ticket(s), you’ll receive a PDF by email. You can simply download it and show it on your phone at the entrance of the attraction — an easy and eco-friendly option.

Yes, there is a baby changing station located near the restrooms in the Grand Café.

See Attractions.

Winterland Hasselt is mostly an outdoor event. Please dress appropriately for rain, snow, or sunshine. Several covered areas across the site (like the cozy Grand Café) provide warmth and shelter.
The organization may close certain attractions if weather conditions compromise safety.

 Yes, both cash and cashless payments (Bancontact, Payconiq) are accepted.

Yes, lockers are available at the skate rental area. They operate with a €2 coin.

We always welcome feedback and love receiving compliments! You can send them via the contact form on our website.

The safety and comfort of our visitors are our top priority. Winterland Hasselt has a comprehensive safety management plan coordinated by our own event security and the police.
If you see anything suspicious, please report it to a member of our security team.

Security checks may take place upon entry. These may include metal detectors and bag searches. Refusing a search or carrying prohibited items will result in denied entry. Please note that these checks may cause short delays.
We ask all visitors to remain alert and never leave belongings unattended — unattended items may be removed for safety reasons.

Yes, you are very welcome. We strive to make our venues and activities accessible for wheelchair users wherever possible. However, not all attractions are suitable for visitors with disabilities.

You can reach the Winterland Hasselt organization via info@winterland.be

See Accessibility.

Yes. Winterland Hasselt offers a variety of dishes catering to different dietary preferences.

Yes! On Sunday, December 21, the very first Santa Run will take place at Dusartplein.

This festive run/walk event raises money for Kids4Kids, an organization helping vulnerable children access sports.
After last year’s successful Kerstcorrida (700 participants), Winterland, Kids4Kids, and the city now aim for 1,000 joyful Santa runners and walkers.

Participants are welcome from 5:30 p.m., can collect their race numbers in the Grand Café, and start at 7:00 p.m. (kids & toddler run) or 7:30 p.m. (walk & run – 3 and 5 km).
Early bird rates apply, and those dressed as Santa Claus can win fun prizes.

All proceeds go entirely to Kids4Kids, Een Hart voor Limburg, and SOS Kinderdorpen.

Yes! It’s just a 10-minute walk from Hasselt train station, through the charming winter city center, to Winterland Hasselt.

Yes, alcohol is served to visitors aged 18 and over. Staff may ask for ID.
You are not allowed to bring your own alcohol. Drinks purchased at Winterland must be consumed or disposed of before leaving the event area.

No, admission to Winterland Hasselt is free.
However, ice rink tickets must be purchased online, and certain attractions require paid tickets available on-site.

There are several (paid) parking options near Dusartplein.

You can find all nearby Q-Park locations on our website.
Alternatively, you can park in Parking Blauwe Boulevard at Quartier Bleu — an underground parking lot just a 5-minute walk from Winterland.

Absolutely! There are plenty of spots to enjoy food and drinks — at the Grand Café or at one of the many Christmas market chalets.
For Italian specialties, visit Bruno Foodcorner for a more extensive dining experience.

That’s unfortunate! Please email info@winterland.be  with a description (and a photo if possible) of the lost item. We’ll do our best to help, but please note that Winterland Hasselt is not responsible for lost belongings.

No, all attractions can be visited without reservation.
However, if you want to secure your spot on the ice rink, make sure to book your tickets online in advance.

Yes, dogs are welcome but must be kept on a leash at all times.
Dogs are not allowed in the attractions, except for service dogs. Please note that it can get crowded and noisy, especially on weekends, so it might not be the best environment for all dogs.

Winterland Hasselt takes place at Kolonel Dusartplein, Hasselt.

Winterland Hasselt is open from November 14, 2025 to January 4, 2026.

• Grand Café / Aspen Lounge: daily 10:00 – 24:00
• Ice rink: daily 10:00 – 22:00
• Christmas market & attractions:
• Mon–Thu: 12:00 – 22:00
• Fri–Sun: 11:00 – 22:00
• December 24: open until 18:00
• December 25: open from 12:00 (Grand Café & ice rink from 11:00)
• December 31: open until 18:00 (Grand Café reserved for the New Year’s Eve party afterward)
• January 1: open from 12:00 (Grand Café & ice rink from 11:00)
• Sunday, January 4, 2026: closing at 18:00.